Can no longer attend a pre-registered drop in program you have registered for? No problem! Withdrawals for any pre-registered drop-in program can occur up to the start of your program. Out of courtesy to others, please only sign up for classes in which you intend to participate for the entire duration.
Withdrawals can be completed online through your Xplor Account or by calling our Customer Service Kiosk at 905-953-5303 or 905-953-5301. Alternatively, you can also reach us via email at [email protected] – Please note this inbox is only monitored Monday to Friday, 8:30 a.m. to 4:30 p.m. Learn how to manage your Xplor Account Here.
Failure to attend a pre-registered drop-in without withdrawing ahead of time will result in a $10 no-show fee added to your account.